
FAQ
Frequently Asked Questions
Have questions? PAWSING ON is here to help!
General
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Please see the Services section of our site for more details about all of our services.
We offer the following services:
Pet Removal/Retrieval (pick up and/or return)
Cremation For Pets Of All Sizes
Rush Cremation Service (For an additional fee)
Same-Day Service (if available)
After-Hours Service (emergency assistance)
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Pricing varies according to which type of cremation you wish to have done. Please call/text for a quote if you have questions:
-Private ($249)
- Individual ($209)
- Communal ($139)
Rush, after-hour, pickups outside of our regular service areas are an additional fee. Please call or text the office to get a quote. (602) 975-0504
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Please visit our Services section of the website for more detail about each of your options. If you have questions about any of our services, we are happy to discuss if you would like to call or text us during regular office hours (8am-6pm) at (602) 975-0504.
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We are dedicated to making sure that you receive only your pets' cremated remains when using Pawsing On. Our compassionate technicians will ensure that your pet the only one in the chamber for a Private cremation, and will make sure your pet is completely separated for Individual cremations.
We use an highly intricate tracking system for all of our clients from the time we take your call, pick up your pet to the time we return their remains, ensuring that you will always receive the correct remains to keep for years to come.
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All pet ashes are returned in one of our beautiful urns of your choosing or in a temporary container that is included. We guarantee that we will have your pet back to you in less than two weeks, unless you have selected additional services or products that require more time. Please ask one of our staff members if you would like a more accurate estimate of our timing.
We are able to rush a return, but will need to quote you at the time of service depending on how many families we are currently serving.
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We do not currently offer viewing of our cremation services. We hope to have this option soon, so please check with one of us as to the availability schedule.
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Unfortunately, government regulations prohibit cremation of anything other than a pet. We will try to return anything that was left on your pet by accident, but request that you remove all items that you would like to hold onto (collar, etc.)
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We are able to rush a return, but will need to quote you at the time of service depending on how many families we are currently serving.
Please call or text (602) 300-4182 for more information.
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We request that you remove anything from your pet that you wish to keep, prior to cremation. We will do our best to return items we find that may have been left by accident, but cannot guarantee their return once we have picked up your pet. Please call or text us if you feel you have left something with your pet by accident (602)975-0504.
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All communal remains are placed in an ossuary in Mountain Meadows Memorial Park near Payson, AZ.
Customer Service
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4636 South 36th Street, Phoenix, AZ 85040
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M-F 8am-6pm
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We offer tours of the facility by appointment. Please call our office at (602) 975-0504 for more information and scheduling.
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We accept Visa, MasterCard, American Express, Discover cash or check.
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Yes, we accept walk-ins during regular business hours with an appointment, so that we can make sure someone is available to provide service.
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Yes, we will be happy to send one of our staff to pick up your pet from your vet or your home. Our regular service areas are inside Loop 101 and Loop 202 and pick-up is included with the price within this area, If you are located outside of the regular service area, we can accommodate with a minimal additional charge, just call or text the office at 602.975.0504 and we can give you an exact quote.
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Yes, we can ship your pet’s remains, but the law requires a release form be signed by the pet parent in order to do so. We can provide this form when we make all of the arrangements. Shipping is restricted to the continental United States.
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We will attempt to accommodate after-hours service when we have someone available for service. In most cases, please leave us a voicemail and we will get back to you to discuss the cost and scheduling for this.
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In this rare case, we will be happy to work with you to arrange how to make this happen. Please contact our office to discuss the situation and how we can help. (602) 975-0504
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Yes, we offer several options for paw prints that you may purchase. Please see our Memorial Products section or call or text the office for more information 602.975.0504.